"For the strength of the Pack is the Wolf, and the strength of the Wolf is the Pack" - Kipling

So... what do you guys do?

This is always a difficult question to answer when people ask. We really do whatever it takes to fulfil a need or solve a problem. We have recommended and delivered everything from espresso machines to sports cars. However, our core services revolve around being problem solvers with our strength in converged network infrastructure, VoIP telephone systems and IPCCTV surveillance. We are masters at converged technology. Integrating computers, network infrastructure, telephones, audio and video under one roof without the need for outside contractors. We have designed and perfected solutions that require little maintenance and can be managed almost completely remote. We believe that you should spend your money on good, reliable hardware and software solutions, not break/fix labor. It takes a tremendous amount of faith in your IT company to manage your systems all over the world. We have met that challenge and support clients in LA, New York, Boston, San Francisco, Hawaii and even Asia. If you have an office in a tropical location you may be just the customer we are looking for! We are a competitive advantage for our customers and give them the tools to be the best at whatever they do.
  • VoIP
  • Managed Services
  • Virtualizaion
  • Virtual CTO

We were doing voice and data when people thought it was going to be the end of the road for us. We wouldn't be able to find people with the skill set to do both voice and data. Not only did we prove the skeptics wrong, but we excelled in both technologies. Now if you don't do voice and data you are struggling to compete. Because we started so long ago, we have experienced the bleeding edge of the technology and learned a great deal about the do's and don'ts when implementing a VoIP phone system.

We have the luxury of being able to sell any phone system that we choose. We have chosen ShoreTel exclusively as our VoIP solution, with the lowest cost of ownership of any system on the market and features that will blow you away. Once upon a time, replacing your phone system just meant that you got a shiny new phone. Now it improves inter office communication, customers service and best of all productivity. Helix holds a 95%+ customer satisfaction rating with their customers, with "world class support" ranked at anything above 90%. We are proud to have ShoreTel as our VoIP product and are passionate about what it can do for your company.

With our Guardian managed service application, we have an eye on your system even when were are sleeping (not that we sleep much anyway). Our software constantly monitors the network for issues that could cause performance issues or system outages. We are instantly notified and a service ticket created for any potential issues. We can even have the system resolve issues automatically for us. Peace of mind that there is someone watching over your network 24/7 is something that will help you sleep better at night.

We have tried and tested a dozen managed service applications to find the perfect solution. One that gives our customers the most possible value. Servers and workstations needs TLC, just like changing your oil or brushing your teeth. It has to be done on a regular basis. Automating updates, temp file cleanup, defragmentation and other utilities ensures that your computers are running at their full potential. Being proactive is good protection from the high overall costs of the break/fix model, and could save your business from a catastrophic unplanned outage. Guardian is for all sized of companies. Pricing is easy and straight forward and we can give you a 30 day demo at NO charge.

Once again another place where we are way ahead of the competition. Virtualizing servers for the small business market has only just begun to be popular. We virtualized our first client over 5 years ago. With hundreds of servers virtualized we have perfected the migration and deployment of virtualized environments. Even in a single server environment, virtualization can make the difference between staying in business or closing the doors in the event of a catastrophic server failure. In these economic times, being without your computers for any length of time can have a serious impact on your business. Disaster recovery is one of the many reasons to move your server(s) to a virtualized environment.

Because we are so broad in our skill set and customer base, we can provide insight that is invaluable. We don't just work on your computers and phones, we start learning your workflow.

We can give you perspective that you may not have seen from your vantage point. This ultimately can streamline your workflow and make your employees more productive, this makes you more proffitable.

Some companies pay tens of thousands of dollars for insight like that. With us its just a bonus side effect of us being truly involved with your companies success.

Helix Real Time